Meet Balance Massage Therapy’s Front Desk Team


We are here to help with all of your service and scheduling needs. Our mission is to build a community of clients who are treated like the most important person in our world, change each client’s life with the power of massage, provide them a place of calm & peace, serve them with intention & purpose, and continually make a difference in the lives of everyone we touch. 


Our Front Desk Team believes in wrapping each of your visits with service.  We live our YES! And… service philosophy, believe in the power of thanking you and want you to feel like you are our most important person in the world.


Here is a bit of info on our amazing Front Desk Team. We are so grateful you’ve found Balance Massage Therapy and look forward to assisting you with all of your needs.


If you have any questions, comments or suggestions please email us at 


Josie Ann Lee

Founded Balance in October 2008


Briefly describe your story and what brought you to BMT:

My parents owned a country store that was on the same property as our house. I always say I literally grew up in a business. My love for business was born dusting the shelves of Hickory Market. Growing up behind the counter of a family run business set off a spark in me that I'm certain will never go out. Hickory Market taught me at an early age the importance of treating customers right. My crib was just on the other side of the counter, and I was helped raised by a community of customers. When my dad passed away in 2004, I moved back home to help my mom run our store. The community that my dad had spent a life time serving, took care of mom and me more than I could ever have imagined.

With Balance, I look to build on those lessons and run a business that both realizes the importance of community and one that would make my dad proud.

Learn about Josie's leadership and commitment to service

KOA and Gabi

Mike Rollet

King of Awesome

Found Balance in August 2009


Briefly describe your story and what brought you to BMT:

I applied for a part time job with a new company that had a great purpose: to help people. I started off working the front desk a few days a week and within a year was working a full time position. My role and responsibilities have grown over the years but I still do what I was hired to do – to help people.

Learn about Mike's leadership and commitment to service

chris g

Chris Guinnup

Found Balance in March 2012


Briefly describe your story and what brought you to BMT:

I enjoy working in customer service, but I’m very selective about the company I work for. When I was searching for a job, I needed somewhere with great energy and a good community. BMT has been able to provide that for me.


Learn about Chris's leadership and commitment to service


England Avis

Found Balance in September 2016


Briefly describe your story and what brought you to BMT:

I was searching for a part time job that wouldn't take too much of my focus away from school, and I had always been interested in massage therapy.  When I came across the job posting on Craigslist to be part of the Balance team, it seemed like the perfect fit for me...and it was!


Learn about Englands's leadership and commitment to service



Found Balance in June 2012


Brent "graduated" from Balance in December of 2017!  He currently is working at the Cambridge Michigan Language Assessments at the University of Michigan.

He is still making an impact on Balance though and serves as our consultant for training, leadership, and marketing needs.